Terms & Conditions
1. PRODUCTION TIMELINE
- Wedding dress: 12 weeks minimum
- Traditional outfit: 6 weeks minimum
- Bridesmaid & custom dress: 4 weeks minimum
- Suits/custom suits: 5 weeks minimum
NB: Outfits requested on short notice by clients attract an additional fee of 20% of the initial cost of the dress.
FOR ANY PIECE, IF A WEEK IS SUBTRACTED FROM THE STIPULATED TIMEFRAME OF PRODUCTION, IT IS CONSIDERED AN EXPRESS JOB.
2. STYLING CONSULTATION
Consultation is helping clients develop or improve their personal styles or preferences by providing professional fashion advice and recommendations through sketches and pictorial references. However, consulting would not be necessary if you were selecting an Elomuse design which already exists.
NB – At Elomuse Grandeur, we do not imitate fashion styles; you can rely on the Elomuse brand to customize the ideal online outfit.
Kindly fill out the consultation questionnaire at the bottom of this file/mail. Consultations are on appointment only and are scheduled for Tuesdays and Fridays.
Each consultation takes about 45 minutes per person (physically or online).
Kindly provide five of your favorite designs or sources of inspiration for our lead designer to review during your session.
– Consultation for wedding dresses (white or traditional) requires a deposit of 20,000NGN before any further engagement such as fashion sketches, fabric sourcing etc. can begin. While consultation for custom/bridesmaid/suits requires a deposit of of 15,000NGN.
– Please note that the consultation fee is computed alongside your Total Payment. (It is non-refundable).
To provide the design team with clarity as regards your preference/style, kindly share 3 to 5 design inspirations that you love.
3. PAYMENT TERMS
Eighty percent of the total cost of your outfit is due upfront when the consultation procedure is over, with the remaining amount due at the first (physical or virtual) fitting.
We will not proceed with your order if the balance is not paid after the first fitting. However, you can decide to pay in full.
Any delay in payment will affect the date your item(s) will be delivered to you as the production timeline starts counting immediately after payment.
NB – PLEASE WE CANNOT ACCOMMODATE ANY CHANGES OR ALTERATIONS TO YOUR STYLE ONCE CONSULTATION HAS BEEN CONCLUDED AND WORK HAS COMMENCED.
recommendations through sketches and pictorial references. However, consulting would not be necessary if you were selecting an Elomuse design which already exists.
NB – At Elomuse Grandeur, we do not imitate fashion styles; you can rely on the Elomuse brand to customize the ideal online outfit.
Kindly fill out the consultation questionnaire at the bottom of this file/mail. Consultations are on appointment only and are scheduled for Tuesdays and Fridays.
Each consultation takes about 45 minutes per person (physically or online).
Kindly provide five of your favorite designs or sources of inspiration for our lead designer to review during your session.
– Consultation for wedding dresses (white or traditional) requires a deposit of 20,000NGN before any further engagement such as fashion sketches, fabric sourcing etc. can begin. While consultation for custom/bridesmaid/suits requires a deposit of of 15,000NGN.
– Please note that the consultation fee is computed alongside your Total Payment. (It is non-refundable).
To provide the design team with clarity as regards your preference/style, kindly share 3 to 5 design inspirations that you love.
4. MEASUREMENTS AND FITTINGS
There are two methods for taking measurements.
- Physically
- Virtually
If a customer would like to proceed with an order but is not available for a one-on-one consultation, they must be measured by a professional (or a skilled hand) carefully following the Elomuse Grandeur measuring guide. An excellent fit on your big day means everything to us!
NB – Our measurement guide must be adhered strictly, and no process must be left out as we will not be held responsible should there be any fitting mishap due errors resulting from incorrect measurements submitted. Sending a precise measurement alongside a complete photo of yourself is crucial.
If you are available for a physical fitting, please bring your shoes (either the ones you want to wear on your wedding day or a shoe with a similar heel length).
5. SHIPPING/DELIVERY
We ship both internationally and locally.
Important details about delivery and shipment include:
– Shipping rates are not fixed. They are determined by the weight of your item(s) and location.
-Shipping/delivery fee is not included in the amount you paid for your item.
– After your outfit(s) has been produced and weighed. A shipping cost will be generated for you.
– Payment of shipping/delivery fee is required to be paid in full before shipping can commence.
NB – It is important to note that we do not charge a shipping fee. Our preferred shipping company is DHL or FEDX for international shipping and GIG logistics for inter-state delivery. However, if you have preferred companies, kindly let us know, as we are willing to send your items through the desired company provided that it is around your location.
DELIVERY TIMEFRAME
International delivery timeframe: 12-14 working days.
Inter-state delivery: 5-7 working days.
NB – The delivery timeframe is not included in the production timeline stated earlier.
6. 6.STYLING PACKAGE
Having the ideal look and outfit for your wedding day is crucial. As a result, the Elomuse crew may be ready to help you get dressed. But if you have a stylist or someone who can fill in for one, you might not need us.
Styling Prices.
Within Benin: 20,000NGN
Outside Benin: 50,000NGN
Please be aware that this charge only covers our time; transportation costs are not included.
